Q: What are your office hours?

A: Our office is open from 9-11am and 3-6pm daily. 

We are available from 9am-6pm daily.  You may reach us via the following methods:

Text Message/SMS: (305)849-3783

Direct Message through the Duve App

Telephone (305)743-6048

Email: info@tropicalcottges.net

Additionally, we have housekeeping and maintenance staff on property starting at 7am daily.  If you need assistance, please ask a staff member.

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Q: How do I check in?

A: We offer two options for check-in:

Online Check-in:  in the days prior to your arrival, we will send you an online check-in link to the email and phone number on the reservation.  You will be asked to sign the guest registration form and upload the ID and valid credit card matching the guest's name on the reservation.  At 2:30pm on the day of check-in, our system will email or text the check in instructions and door access codes.  **Please Note: if you booked with a third party such as Booking.com, Airbnb, Agoda they do NOT share your email address with us.  They do not always forward the check-in link to you.  Please email info@tropicalcottages.net or text us at (305)849-3783 your email address to ensure you receive your online check-in link.  

In Person Checkin:  Our office is open from 3-6pm daily for in person check-in. If you will be arriving after hours (after 6pm) you will need to complete the online check in process or call the office prior to arrival to make other arrangements for check-in.    

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Q: Do you offer Early Check in or Late Check out?

A: Yes, we do offer Early Check in / Late Checkout subject to availability.  Please submit your request through the Duve App or via text/sms message or email.  Standard Check in time is 3pm.  Early check in is offered starting at noon and is subject to availability.  While we make every effort to get you checked in as early as possible, a specific time cannot be guaranteed.  We will message you as soon as the room is ready for your arrival. There will be an additional fee of $25 plus tax charged for early check-in.  If we are unable to offer early check-in, you will not be charged. 

Late check out is available until 1pm at an additional fee of $25 plus tax. Please submit your request through the Duve App or via text/sms message or email.  If you wish to stay after 1 pm, please contact the front desk for availability and applicable charges.

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​​Q:  Are you pet friendly?  Are there any weight or breed restrictions?

A: YES we are pet friendly however all pets MUST be registered.  Please email info@tropicalcottages.net or text message (305)849-3783 to let us know you plan to bring a pet.  Effective January 1, 2025 the pet fee is $25+ tax per pet, per night (maximum charge per pet $100).  Pets MUST be leashed at all times while outside.  Guests MUST clean up after their pets.  Guests are responsible for any/all damages caused by pet.  Additionally, our maintenance and housekeeping staff will not enter your room for services.  If you need assistance, please ask a staff member or reach out via the afore mentioned options. 

There are no weight or breed restrictions HOWEVER if your dog is anxious or showing any signs of aggressive behavior, we will request you vacate the property. You know your dog.  Are they uncomfortable in unfamiliar places?  If so, please leave them at home.

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Q: Are you located on the water?

A: No.  We are located on a quiet one block residential street.  At the end of the street is the Gulf of Mexico.  This is a natural shoreline, not a beach.  It is beautiful but it is not a swimming location.

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Q: Where is the nearest beach?

A: The closest and one of the nicest beaches is Sombrero Beach which is located nearby and is withing biking/walking distance (approx 2 miles).  There is also a public beach at Coco Plum, Curry Hammock State Park, Bahia Honda State Park and Veterans Beach.

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Q: Do you have a pool?  

A: No we do not have a pool.  Sunset Grille does offer use of their pool for patrons. They offer relaxing seating areas, fun events such as Sunday Funday, and games.  The view of the Seven Mile Bridge and the water is among the best in Marathon.     

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Q: Do you offer any discounts?

A:   The lowest available rate is offered via direct booking on our website or via telephone.  If you choose to book via a third-party website, please note you will likely be paying more for the same accommodation and the reservation will be subject to more stringent cancellation policies.  If you book a non-refundable reservation via a third-party website, it is not refundable.  

Like every hotel property, booking direct is always the best option!    

 

Q: What is the Deposit and Cancellation policy?

A: For direct bookings: The first nights lodging charges plus taxes are paid at the time of booking.  The balance is paid upon arrival.  Cancellation requests must be made 14 days prior to arrival.  Refunds (less a $25 cancellation fee) will be issued.  Cancellation requests made LESS than 14 days prior to arrival will not be refunded.  

If you choose to book via a third-party website, your reservation is subject to the deposit/cancellation policy that was provided to you at the time of booking.  Please note you will likely be paying more for the same accommodation and the reservation will be subject to more stringent cancellation policies.  If you book a non-refundable reservation via a third-party website, it is not refundable.   Like every hotel property, booking direct is always the best option!    

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Q: What is your Hurricane Cancellation Policy?

A: Every year, the official hurricane season is June 1 to November 30.  This is a fact of life here in the Florida Keys.  If you will be making a reservation during hurricane season you should be aware that there is a potential for Tropical Storm activity.  Please be advised that we do not have any control over the weather, as such we do not issue refunds for weather. 

In the event that Monroe County Emergency Operations Center issues a mandatory evacuation order for non-residents, we will contact you to reschedule the dates of your reservation.  Again, we do not issue refunds for weather. 

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Q:  What if I have an emergency during my stay?

A: For after hour emergencies, please call (305)619-8841.  Please leave a message and someone will return your call as soon as possible.  If you are experiencing check-in or room access issues or maintenance emergencies, please call the after-hour emergency line.  Please note: wifi availability, television issues, housekeeping requests, and maintenance requests are handled during regular office hours.  

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Q: Do you offer free parking?

A: Parking for one vehicle per cottage is available on property and is free. Overflow parking is available on a first come first served basis and cannot be guaranteed.

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